Terms and Conditions

Effective Date: [Insert Date]

Last Updated: [Insert Date]

Welcome to Rakoma Travel. These Terms and Conditions govern your use of our website located at [insert website URL] and any related services, enquiries, travel requests, and communications made through this website. By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.

1. About Us

This website is owned and operated by Rakoma Travel, a travel agency providing travel-related services, including but not limited to corporate travel, leisure travel, school travel, tours, accommodation assistance, flights, transfers, visa support, and related travel management services.

Registered/Trading Name: [Insert Full Legal Entity Name]
Registration Number: [Insert if applicable]
Physical Address: [Insert Address]
Email: [Insert Email]
Telephone: [Insert Phone Number]

2. Use of This Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use of this website by any other person.

You may not:

• Use this website in any way that violates any applicable South African law or regulation
• Attempt to gain unauthorised access to any portion of the website, server, or systems
• Interfere with the website’s security, functionality, or availability
• Upload malicious code, viruses, or harmful material
• Use any content from this website without permission, except where allowed by law

3. Information on the Website

We make every effort to ensure that the information on this website is accurate and up to date. However, all content is provided for general information purposes only and may be changed at any time without notice.

Travel information, pricing, destination content, package descriptions, availability, visa guidance, and supplier details may change due to airline, hotel, government, third-party supplier, or market conditions.

4. No Booking Confirmation Through Website Content Alone

Unless explicitly stated otherwise in writing, content on this website does not constitute a confirmed booking, reservation, quotation, or binding offer. All travel arrangements remain subject to availability, supplier terms, payment confirmation, and written approval from Rakoma Travel where applicable.

5. Quotes, Pricing and Availability

Any quotation, estimate, or price displayed on this website or sent following an enquiry is subject to change without notice until confirmed in writing. Prices may fluctuate due to exchange rates, airline or supplier changes, taxes, surcharges, seasonal demand, fuel levies, and other variables beyond our control.

Rakoma Travel shall not be liable for any change in pricing or availability before a booking has been formally confirmed.

6. Third-Party Suppliers

Rakoma Travel may arrange travel products and services through third-party suppliers such as airlines, hotels, transfer companies, tour operators, insurers, and visa support providers. Such services may be subject to the third party’s own terms, conditions, cancellation rules, and liability limitations.

While we act with reasonable care in selecting suppliers, Rakoma Travel is not responsible for the acts, omissions, insolvency, delays, overbookings, schedule changes, service failures, or defaults of third-party suppliers.

7. Travel Documents and Traveller Responsibility

It is your responsibility to ensure that all travellers hold valid passports, visas, permits, health documentation, vaccination records, parental consents, and any other required travel documents before departure.

Any guidance provided by Rakoma Travel regarding visas, entry requirements, health requirements, or travel advisories is for general assistance only and should be independently verified with the relevant embassy, consulate, airline, or government authority before travel.

8. Travel Insurance

We strongly recommend that all travellers obtain comprehensive travel insurance covering cancellation, medical emergencies, personal liability, loss of luggage, travel delay, and other foreseeable risks. Unless explicitly stated, travel insurance is not automatically included in any booking.

9. Corporate, Group and School Travel

For corporate, school, educational, or group travel, additional booking conditions may apply, including payment deadlines, participant lists, consent forms, itinerary approval, cancellation penalties, and special duty-of-care requirements. These will be communicated separately where relevant and will form part of the travel agreement.

10. Intellectual Property

All content on this website, including text, graphics, logos, icons, layouts, images, downloads, and branding, is owned by or licensed to Rakoma Travel unless otherwise stated. You may not reproduce, distribute, modify, republish, or commercially exploit any content without prior written permission.

11. Website Availability

We do not guarantee that this website will always be available, uninterrupted, secure, or error-free. We may suspend, withdraw, discontinue, or change any part of the website without notice.

12. Disclaimer and Limitation of Liability

Your use of this website is at your own risk. To the maximum extent permitted by law, Rakoma Travel disclaims all warranties, express or implied, in relation to the website and its contents.

Rakoma Travel shall not be liable for any direct, indirect, incidental, consequential, or special loss or damage arising from:

• Your use of, or inability to use, this website
• Reliance on website content
• Errors, omissions, interruptions, or technical failures
• Viruses, cyber incidents, or unauthorised access
• Third-party supplier actions or travel disruptions

Nothing in these Terms excludes any rights or remedies that cannot lawfully be excluded under applicable law.

13. Indemnity

You agree to indemnify and hold harmless Rakoma Travel, its directors, employees, agents, and service providers from and against any claims, liabilities, damages, losses, and costs arising out of your breach of these Terms and Conditions or your misuse of this website.

14. Privacy and Personal Information

Your use of this website is also governed by our Privacy Policy. By using this website and submitting personal information, you consent to the collection and use of such information in accordance with our Privacy Policy and applicable law.

15. Linking to This Website

You may not create a link to this website in a way that suggests any form of association, approval, or endorsement by Rakoma Travel without our prior written consent.

16. Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. The latest version will be published on this page with the updated effective date. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

17. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any dispute arising from or related to the use of this website shall be subject to the jurisdiction of the South African courts, unless otherwise required by law.

18. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Rakoma Travel
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]