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+27 11 300 1580 online@rakomatravel.co.za

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Birth Date*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

Already a member?

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Frequently Asked Questions

Often times travelling can cause some anxiety and naturally raise a lot of questions. This page is designed to help answer some of the frequently asked questions.

If you cannot find the information that you are looking for please use the contact form or contact your travel consultant who will be more than happy to assist you.

Do I need travel Insurance?

Yes, taking out travel insurance is highly recommended and can help you get financial and practical help if something goes wrong on your trip. Unfortunately, illness, theft or accidents can happen anywhere. In certain countries it is mandatory to have travel insurance for Visa purposes. Rakoma Travel consultants can provide you the necessary assistance to apply for travel insurance.

Do I need a passport and visa for my trip?

You are required to have a valid passport for all international travel. Your passport needs to be valid for at
least 6 months upon your return to South Africa. In addition to this it is imperative that you have at least 2 blank pages in your passport when arriving at passport control anywhere in the world.

A travel visa is required to enter many countries. Visa requirements will vary depending on the country you are visiting; we provide visa application assistance where applicable.

How do I go about booking a package?

We will need to confirm price and check availability. If confirmed, we will require a completed booking form and passport copies of all passengers travelling. Once we have received all the necessary information, we will process your booking. Invoice will be issued for payment upon receiving all necessary documentation.

We accept payment in the following forms:

  • EFT
  • Card Facilities
  • Secure online link

If I have a problem during my stay will I get telephonic help 24/7?

Yes, we will provide you will all the necessary contact details for each service provider (transfers, hotels and tours ) as well as a 24 hour emergency contact number.

What is the difference between half board, full board and all inclusive?

Half board usually means that accommodation, breakfast and dinner is included, whereas with Full board you the get accommodation, breakfast, lunch and dinner. With an all-inclusive package you get all meals, snacks and fizzy drinks, though some facilities may include alcoholic drinks such as local beers and wines.

Will refrigeration be available for medicines? eg. Insulin

Availability of refrigeration cannot be guaranteed. As a general rule, many of our city hotels provide access to small fridges; however, outside of this, especially when trekking or in homestay environments, you cannot rely on access to refrigeration. Please be sure to advise your Rakoma Travel consultant if you are travelling with medication that requires refrigeration.

What are the medical and vaccination requirements?

Medical and vaccination requirements differ between nations and as we are not medical practitioners, we
unfortunately cannot advise on this issue. Please see your local GP or travel doctor for details and advice about current vaccination requirements.

When travelling, how do I reduce my chances of getting sick?

  • Clean your hands often.
    o Wash your hands with soap and water for at least 20 seconds, especially after you have been
    in a public place, after touching surfaces frequently touched by others, after blowing your
    nose, coughing, or sneezing, and before touching your face or eating.
    o If soap and water are not available, bring and use hand sanitizer that contains at least 60%
    alcohol. Cover all surfaces of your hands and rub your hands together until they feel dry.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Avoid close contact with others.
  • Keep 6 feet of physical distance from others.
  • Wear a cloth face covering in public.
  • Cover coughs and sneezes.
  • Pick up food at drive-throughs, roadside restaurant service, or stores.
  • Make sure you are up to date with your routine vaccinations, including measles-mumps-rubella (MMR) vaccine and the seasonal flu vaccine

For More information regarding Covid-19 please visit: https://www.cdc.gov/

Will I need electrical adaptors?

Electrical plugs and outlets differ throughout the world. We recommend bringing a universal travel adaptor that’s suitable for the countries you are travelling to.

What is the difference between "Visit", "View" and "See" in the itineraries?

Here is a glossary of some common terms used in our itineraries:        
Visit – In-depth sightseeing with a Local Specialist or Travel Director, which includes fast-track entry (where applicable).
View – A brief stop to enjoy the sights and take some photos.
See – Observe sights while passing by on your coach, cruise or train.
Sightseeing trip – A local city guide will accompany you on a trip of a city or site.
Orientation trip – Places of interest are pointed out, allowing you to go and explore them on your own.
‘Why not see’ or ‘perhaps enjoy’ – These phrases refer to optional excursions not included in the trip package, but are available for an additional fee.
Time to explore and discover – Free time on your own.
A day to relax – No planned activities; time for optional excursions or other independent activities.

Are airport transfers included?

Transfers will depend on the trip you choose and vary amongst destinations. In general, if you are joining or departing your guided holiday on the first or last day, return transfers between the airport and hotel are included (excludes itineraries starting and/or ending in London). You’ll find specific information on your itinerary’s page.

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